Vice President, Aftermarket
ABOUT THE COMPANY
Dover’s Vehicle Service Group is the global leader in designing and manufacturing vehicle service, collision and automotive OEM equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting brands (Rotary, Forward, Blitz, Ravaglioli, etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (WARN Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia.
ABOUT THE ROLE
Responsible for developing and executing the VSG Parts and Service business strategy in the Americas. This is a critical leadership role that requires strategic thinking, operational excellence, and the ability to inspire and motivate cross-functional teams to achieve Aftermarket objectives while exceeding customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop and implement a Parts and Service strategy to increase market share and add growth opportunities by leveraging complimentary products to the existing offering’s portfolio.
- Create a marketing strategy for recommending parts and services to existing customers and an outlet to attract new conquest customers using the Parts and Service area of the business.
- Partner with internal Supply Chain teams to develop an inventory stocking and replenishment model to ensure business success.
- Partner with dealers to develop a shared inventory and consumption model with clear visibility of parts supply in addition to developing incentives to drive the right behaviors.
- Stay current with industry and market trends and apply learnings to the VSG Aftermarket strategy.
- Create detailed budgets and forecasts, including annual sales and profitability targets to meet business and company financial and growth goals.
- Track and report internal progress to targets, utilizing technology and automation to reduce errors and administrative burden.
- Direct and coordinate activities relating to part quotations, including ensuring e-commerce ease of use.
- Developing innovative techniques for recommending parts and services to customers that generate incremental sales.
- Appraise existing offerings compared to competitors in terms of price, specifications, and delivery model and recommending changes in sales techniques, process design, or other procedures as necessary to achieve goals.
- Communicate regularly with internal functional teams including Operations, Service, Training, and Sales to effectively manage and grow and develop the parts and service processes.
- Motivate and inspire a team to achieve company goals and foster an environment of personal development and leadership growth opportunities.
CRITICAL SHORT-TERM OBJECTIVES
- Develop and implement the Aftermarket structure and business strategy that:
- Expand parts and service market share.
- Improve supplier and customer network capabilities.
- Create higher levels of customer satisfaction and loyalty.
- Generate growth and expansion of the business into a new segment.
- Access and align internal resources needed to execute the enhanced Aftermarket business strategy.
OVERALL QUALIFICATIONS – Skills and Experience
- Deep understanding of Parts and Service market in the Americas.
- Minimum of 10 years of progressive experience with parts and service delivery models.
- Proven track record of successfully transforming parts and service organizations to improve efficiency, productivity, and profitability.
- Strong leadership skills with the ability to inspire and motivate cross-functional teams.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective corrective actions.
- Strong communication skills, both written and verbal, with the ability to effectively communicate complex concepts to diverse audiences.
- Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities within all levels of the organization.
KEY DOVER COMPETENCIES
Customer Impact: Creates value for customers addressing known and unknown needs. Knows and understands all aspects of the global market, including: economics (regulatory issues, corporate compliance, etc.), products and services, channels, the customers and their end-markets.
Strategic Mindset: Has understanding of global industry or market; creates breakthrough strategies that alter the competitive dynamics in a market, and establishes a series of competitive advantages yielding profitability that exceeds expectations for the organization.
Results Driven: Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover Values.
Strong Business Acumen and Sound Judgment: Uses instinct as well as data to accurately assess business situations and industry trends; makes timely, appropriate decisions and implements appropriate plans while living the Dover Values.
Winning the Right Way: Operates with High Ethical Standards, Openness and Trust. Conducts him/herself with high ethical standards and fosters a culture in the organization to conduct business aligned with those standards.
Builds and Manages Collaborative Relationships: Establishes and nurtures numerous relationships within Dover. Takes action to partner with the communities in which we operate and to be an appropriate corporate citizen.
Interested in Learning More?
180one is a retained search firm and has been engaged by Vehicle Service Group to manage this search. If interested in learning more about the opportunity, please contact Rochelle Fleischer at 503.699.0184 /
rochelle@180one.com