New Opportunity: Vice President, Aftermarket

Vice President, Aftermarket



ABOUT THE COMPANY

Dover’s Vehicle Service Group is the global leader in designing and manufacturing vehicle service, collision and automotive OEM equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting brands (Rotary, Forward, Blitz, Ravaglioli, etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (WARN Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia.

 

ABOUT THE ROLE

Responsible for developing and executing the VSG Parts and Service business strategy in the Americas. This is a critical leadership role that requires strategic thinking, operational excellence, and the ability to inspire and motivate cross-functional teams to achieve Aftermarket objectives while exceeding customer expectations. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop and implement a Parts and Service strategy to increase market share and add growth opportunities by leveraging complimentary products to the existing offering’s portfolio.
  • Create a marketing strategy for recommending parts and services to existing customers and an outlet to attract new conquest customers using the Parts and Service area of the business.
  • Partner with internal Supply Chain teams to develop an inventory stocking and replenishment model to ensure business success.
  • Partner with dealers to develop a shared inventory and consumption model with clear visibility of parts supply in addition to developing incentives to drive the right behaviors.
  • Stay current with industry and market trends and apply learnings to the VSG Aftermarket strategy.
  • Create detailed budgets and forecasts, including annual sales and profitability targets to meet business and company financial and growth goals.
  • Track and report internal progress to targets, utilizing technology and automation to reduce errors and administrative burden.
  • Direct and coordinate activities relating to part quotations, including ensuring e-commerce ease of use.
  • Developing innovative techniques for recommending parts and services to customers that generate incremental sales.
  • Appraise existing offerings compared to competitors in terms of price, specifications, and delivery model and recommending changes in sales techniques, process design, or other procedures as necessary to achieve goals.
  • Communicate regularly with internal functional teams including Operations, Service, Training, and Sales to effectively manage and grow and develop the parts and service processes.
  • Motivate and inspire a team to achieve company goals and foster an environment of personal development and leadership growth opportunities.

 

CRITICAL SHORT-TERM OBJECTIVES

  • Develop and implement the Aftermarket structure and business strategy that:
  • Expand parts and service market share.
  • Improve supplier and customer network capabilities.
  • Create higher levels of customer satisfaction and loyalty.
  • Generate growth and expansion of the business into a new segment.
  • Access and align internal resources needed to execute the enhanced Aftermarket business strategy.

 

OVERALL QUALIFICATIONS – Skills and Experience 

  • Deep understanding of Parts and Service market in the Americas.
  • Minimum of 10 years of progressive experience with parts and service delivery models.
  • Proven track record of successfully transforming parts and service organizations to improve efficiency, productivity, and profitability.
  • Strong leadership skills with the ability to inspire and motivate cross-functional teams.
  • Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective corrective actions.
  • Strong communication skills, both written and verbal, with the ability to effectively communicate complex concepts to diverse audiences.
  • Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities within all levels of the organization.

 

KEY DOVER COMPETENCIES  


Customer Impact: Creates value for customers addressing known and unknown needs. Knows and understands all aspects of the global market, including: economics (regulatory issues, corporate compliance, etc.), products and services, channels, the customers and their end-markets.

 

Strategic Mindset: Has understanding of global industry or market; creates breakthrough strategies that alter the competitive dynamics in a market, and establishes a series of competitive advantages yielding profitability that exceeds expectations for the organization.

 

Results Driven: Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover Values.

 

Strong Business Acumen and Sound Judgment: Uses instinct as well as data to accurately assess business situations and industry trends; makes timely, appropriate decisions and implements appropriate plans while living the Dover Values.

 

Winning the Right Way: Operates with High Ethical Standards, Openness and Trust. Conducts him/herself with high ethical standards and fosters a culture in the organization to conduct business aligned with those standards.

 

Builds and Manages Collaborative Relationships: Establishes and nurtures numerous relationships within Dover. Takes action to partner with the communities in which we operate and to be an appropriate corporate citizen.

 



Interested in Learning More?

180one is a retained search firm and has been engaged by Vehicle Service Group to manage this search. If interested in learning more about the opportunity, please contact Rochelle Fleischer at 503.699.0184 / rochelle@180one.com 




 


By Catherine Landgraf December 31, 2024
Senior Vice President of Operations ABOUT THE COMPANY A-dec is the premium leader in the dental equipment industry designing and manufacturing products that span dental chairs, lights, handpieces, furniture, air management, infection control and delivery systems found in dental offices and operatories. With over 1300 employees, and headquartered in Newberg, Oregon, A-dec’s familial culture and values have been attributed to their commitment to the Newberg community and its employees through various investments and programs. ABOUT THE POSITION The Senior Vice President of Operations is responsible for leading A-dec’s Manufacturing, supply chain, and planning functions to create a competitive advantage for the company for both existing and new products. Leading a team of Directors and Managers, this position ensures the continuing advancement of quality performance, cost effectiveness and safety of the manufacturing function while developing new ways to improve the service level for customers and meet the financial objectives of the organization. The Senior Vice President of Operations manages the manufacturing, supply chain and planning functions to ensure continuous improvement, employee engagement and talent development. DUTIES & RESPONSIBILITIES Participate as an active member of the executive leadership team providing the vision, leadership, and roadmap necessary to achieve the company’s strategic initiatives consistently and predictably. Define and communicate the vision for Manufacturing and visibly champion current and long- range objectives or programs to ensure successful implementation. Develop annual Manufacturing objectives and ensure tactical plans are executed throughout operations along with aligning metrics, employee goals, and visual dashboards to ensure business objectives are met within operational and regulatory boundaries. Define the skill sets and training programs required to produce increasingly complex products and maintain an effective talent base across the manufacturing, supply chain, and planning teams. Define and establish staff planning parameters necessary for effective operation of Manufacturing processes to include shift schedules, staffing levels, overtime limits, temporary employee ratios, etc. Provide direction, leadership and guidance to ensure relentless focus on delivering results and engage and empower team members to create a culture of safety, quality, continuous improvement, and personal development. Lead the development and implementation of the Manufacturing expense and capital expenditure budgets. Oversee the Manufacturing capacity plan and optimize utilization across Manufacturing while ensuring the production plan is achieved and meets the sales forecast in a timely manner. Lead Manufacturing Engineering in the transformation and optimization of Manufacturing areas to maximize quality, safety and operational efficiency. Lead the Supply Chain team on Production Planning and supply chain requirements to meet customer demands. Collaborate with cross-functional development teams to continuously achieve successful implementation of new or improved manufacturing systems and ensure utilization of capable, cost-effective production processes for manufacturing operations. Partner with Product Development and New Product Introduction (NPI) teams to ensure new product and innovation projects are executed as planned implementing manufacturing processes and testing to proactively resolve identified process capability conflicts. Work collaboratively across the broader organization to leverage corporate resources and align Manufacturing with top level initiatives. Mentor and coach talent across the business to ensure the organization is developing a pool of operational leaders. MINIMUM QUALIFICATIONS KNOWLEDGE, SKILLS AND ABILITIES Ability to create and communicate vision as well as understand the big picture and translate to application Ability to proactively identify, anticipate and resolve problems and be comfortable relying on instincts to make decisions Ability to work cross functionally with all levels of the organization Ability to motivate and engage the workforce, create effective teams and build peer relationships Ability to create and implement strategies Ability to initiate self-development Comprehensive knowledge of quality management systems/ISO, lean manufacturing, and the product development process Advanced oral and written communication skills with public speaking experience EDUCATION AND EXPERIENCE Bachelor’s degree in business or engineering along with relevant work experience required, MBA or M.S. in related field preferred At least 15 years of progressive leadership experience with 5+ years in a senior leadership position managing a similar scope and sized operations and manufacturing team. Experience in strategic planning for organizations of similar size and/or scope as well as managing the vision and purpose of a division and or business segment of an organization Strong project management experience Experience in mergers and acquisitions preferred Experience managing a vertically integrated operation preferred Experience leading corporate-wide projects or initiatives Medical device industry / dental or medical device fields experience preferred Experienced in establishing partnerships with other companies and external organizations preferred Interested in Learning More? 180one is a retained search firm and has been engaged by A-dec to manage this search. If interested in learning more about the opportunity, please contact Tom Haley / 503-334-1350 / tom@180one.com
By Catherine Landgraf December 30, 2024
We are pleased to announce we have recently been recognized as one of Oregon’s Most Admired Companies. The Portland Business Journal sent a survey to some 3000 CEO level executives asking them what companies they most admire in 10 different categories. 180one was selected as a finalist in the Recruiting/Consulting category and invited to attend the awards ceremony, where we stood out with the 9 th place spot. It was a great event to be honored at, and share the moment with our clients who were also recognized in the Top 10 of their respective categories such as A-dec, Hyphn, Salt & Straw, Leatherman, Columbia Sportswear, and R&H Construction.  When we started 180one in 2007, our main mission was to help Portland businesses grow and thrive by providing them the access to the executive-level talent they deserve. And do it in a way that allows us to truly partner with our clients and build relationships with them outside of any of the searches they engage us on – since we work and live in the same community as our clients. 17 years later, to be recognized today as a Most Admired Company by our clients is a testament to our team’s professionalism, how they’ve partnered with our clients, and the work they’ve performed on our clients’ behalf. Thank you to our clients for your support over the past 17 years, and we look forward to being your search partner in the years to come.
By Catherine Landgraf December 18, 2024
180one is pleased to announce our recent partnership with VSG and the resulting placement of their new Vice President of Sales and Business Development! Dover’s Vehicle Service Group is the global leader in designing and manufacturing vehicle service, collision and automotive OEM equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting brands (Rotary, Forward, Blitz, Ravaglioli etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (WARN Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia. Congratulations to VSG!
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